Privacy policy

Privacy Policy

At Seeki Fabrics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

Information We Collect

When you visit or make a purchase from Seeki Fabrics, we may collect information such as:

  • Your name

  • Phone number

  • Email address

  • Billing address

  • Shipping address

  • Order and purchase details

  • Payment-related information

  • IP address and device information

  • Browsing activity on our website

  • Any information you provide when contacting customer support

We only collect information that is necessary to process your orders, provide customer service, improve our website, and operate our business.

How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders

  • Confirm orders and payments

  • Contact you regarding your purchase

  • Provide customer support

  • Process returns, exchanges, and refunds

  • Improve our products, website, and services

  • Prevent fraudulent or suspicious transactions

  • Send promotional messages, offers, or updates where permitted

  • Comply with legal and regulatory requirements

Payment Information

Payments made through our website may be processed by third-party payment providers.

Seeki Fabrics does not normally store complete credit or debit card details directly on our servers. Payment information is handled securely by the relevant payment service provider according to their own privacy and security policies.

Sharing Your Information

We may share necessary information with trusted third parties who help us operate our business, including:

  • Shopify

  • Payment processors

  • Courier and delivery companies

  • Website hosting and technology providers

  • Marketing and analytics service providers

  • Professional or legal service providers

These parties may only receive the information required to perform their services.

We do not sell or rent your personal information to third parties.

Shopify

Our online store is hosted through Shopify, which provides us with the e-commerce platform that allows us to sell our products and services.

Your information may be processed through Shopify's systems in accordance with Shopify's own privacy practices.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand website traffic

  • Measure website performance

  • Improve advertising and marketing

  • Provide a more personalized shopping experience

You may disable cookies through your browser settings; however, some website features may not work properly as a result.

Marketing Communications

If you provide consent, we may contact you with information about:

  • New products

  • Special offers

  • Promotions

  • Discounts

  • Store updates

You may unsubscribe from promotional communications at any time using the unsubscribe option provided or by contacting us.

Data Security

We take reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

We may retain your personal information for as long as reasonably necessary to:

  • Complete transactions

  • Maintain business and accounting records

  • Handle disputes

  • Meet legal obligations

  • Prevent fraud and abuse

When information is no longer required, we may securely delete or anonymize it.

Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent for marketing communications

  • Ask questions about how your information is being used

To make a privacy-related request, please contact Seeki Fabrics.

Children's Privacy

Our website and services are not intended for children who are not legally permitted to make online purchases without the involvement of a parent or guardian.

We do not knowingly collect personal information from children in violation of applicable law.

Third-Party Links

Our website may contain links to third-party websites or services.

Seeki Fabrics is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Our website

  • Legal requirements

  • Shopify or third-party services

Any updated version will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Seeki Fabrics

Customer Support: 03006681940