Shipping Policy

At Seeki Fabrics, we aim to process and deliver your orders safely and as quickly as possible.

By placing an order on our website, you agree to the shipping terms mentioned below.

Order Processing

Orders are normally processed after successful order confirmation.

Processing may take approximately 1–2 working days, depending on:

• Product availability

• Order volume

• Payment confirmation

• Public holidays

• Operational delays

Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time

Estimated delivery time is usually:

3–5 working days after dispatch

Delivery times may vary depending on your location and courier service.

Remote areas may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

From time to time, Seeki Fabrics may offer free delivery or promotional shipping on selected products or orders.

Cash on Delivery

Cash on Delivery may be available for eligible locations.

Customers are requested to:

• Provide a valid phone number

• Provide a complete delivery address

• Remain available for courier confirmation

• Keep the payable amount ready at the time of delivery

Repeated refusal of confirmed Cash on Delivery orders may result in future order restrictions.

Order Confirmation

We may contact customers through phone call, SMS, WhatsApp, or email to confirm an order before dispatch.

If we are unable to confirm the order, dispatch may be delayed or the order may be cancelled.

Delivery Address

Customers are responsible for providing complete and accurate delivery details.

Please make sure your information includes:

• Full name

• Complete address

• City

• Area

• Contact number

• Any important delivery instructions

Seeki Fabrics will not be responsible for delays caused by incorrect or incomplete shipping information provided by the customer.

Courier Delays

Although we aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:

• Courier service delays

• Weather conditions

• Public holidays

• Road closures

• Remote locations

• High seasonal order volume

• Political or operational disruptions

Delivery dates are therefore estimates and cannot always be guaranteed.

Tracking Your Order

Where tracking is available, customers may receive a tracking number after their order has been dispatched.

You can use the tracking information to check the delivery status through the relevant courier service.

Failed Delivery Attempts

If the courier is unable to deliver your order because:

• The customer is unavailable

• The phone number is unreachable

• The address is incomplete or incorrect

• The customer refuses the parcel

the parcel may be returned to Seeki Fabrics.

Additional shipping charges may apply if the customer requests re-delivery.

Damaged Parcel

If your parcel appears damaged at the time of delivery, we recommend taking clear photos or a video before opening it.

If the product inside is damaged or incorrect, please contact Seeki Fabrics within 48 hours of delivery with your order details and supporting photos or video.

The matter will be handled according to our Return & Exchange Policy.

Order Changes and Cancellation

If you need to change your address, phone number, or cancel your order, please contact us as soon as possible.

Changes or cancellations may only be possible before the order has been dispatched.

Once an order has been shipped, we may not be able to change or cancel it.

International Shipping

Unless specifically stated on our website, Seeki Fabrics currently processes orders according to the shipping locations available at checkout.

If international shipping is offered, delivery time and charges may vary depending on the destination.