Refund policy

Return & Exchange Policy

At Seeki Fabrics, we want you to be completely satisfied with your purchase. We carefully inspect every order before dispatch; however, if you receive an incorrect, damaged, or defective item, please contact us so we can assist you.

Returns & Exchanges

Customers may request a return or exchange within 7 days of receiving their order.

To be eligible for a return or exchange:

  • The product must be unused, unwashed, and unworn.

  • The product must be returned in its original condition and packaging.

  • All original tags, labels, and accessories must remain attached.

  • The customer must provide the order number and proof of purchase.

  • Items that have been stitched, altered, washed, cut, or damaged after delivery are not eligible for return or exchange.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide clear photos or a video of:

  • The received product

  • The damaged or defective area

  • The parcel/package

  • Your order details

After verification, Seeki Fabrics will arrange an appropriate replacement, exchange, or refund.

Change of Mind

If you wish to return or exchange an item due to a change of mind, size preference, colour preference, or personal choice, the product must meet our return eligibility conditions.

In such cases, return delivery charges will be the responsibility of the customer.

Colour Variation

Please note that actual product colours may vary slightly due to:

  • Screen or mobile display settings

  • Lighting conditions during photography

  • Fabric texture and dye variations

Minor colour differences will not normally be considered a defect.

Sale & Promotional Items

Products purchased during a sale, clearance, special promotion, or discounted offer may only be exchanged if they are defective or incorrect, unless otherwise stated on the product page.

Refunds

Once the returned product is received and inspected, we will notify you regarding approval of the refund.

Approved refunds will be processed using the available refund method. Original delivery charges are generally non-refundable, except where the mistake is from Seeki Fabrics.

Processing time may vary depending on the payment method or financial institution.

Exchange Process

For an approved exchange, the replacement product will be dispatched subject to stock availability.

If the requested item is unavailable, the customer may choose another available product of equal value or pay the difference for a higher-priced item.

Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Stitched or customized products

  • Altered or cut fabrics

  • Washed or used products

  • Products damaged due to customer handling

  • Items without original packaging or tags

  • Clearance/final-sale products unless defective

Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and will be handled according to our return and exchange terms.

Contact Us

For any return, exchange, or refund request, please contact Seeki Fabrics with your:

  • Order number

  • Customer name

  • Contact number

  • Reason for return or exchange

  • Relevant photos/videos, where applicable

Our team will review your request and guide you through the next steps.

Seeki Fabrics reserves the right to refuse a return or exchange if the product does not meet the conditions stated in this policy.